Captives alive and kicking, says Everest
Monday, 1st August 2011
Captive set-ups continue to expand and grow at a healthy pace, opposing market speculations about their demise, according to a study by Everest Group.
The model is evolving and adapting to the market expectations with increased sophistication in processes and by hiring workforce that is highly skilled.
The study, Captives are Staying Alive, analyses the evolution of captives, explaining the often misrepresented story of the development of offshore captives. The report is co-authored with Tesco HSC, the global services delivery arm of 5,000-plus employees supporting the retailer's presence in 14 countries, and includes a case study of its talent model. According to the study, four prevalent themes will be important for offshore captives moving forward:
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