Indian BPOs to grow at 23%, telecom to be the key driver
Wednesday, 4th May 2011
T.J. Singh, Gartner�s Research Director was speaking to the Press Trust of India when he said that the bpo segment is supposed to see exceptionally good growth especially in the telecom sector. The rate of 23% is assumed to be a relatively good rate of growth. He added that the BPO models that are already established in India is likely to see an expansion to other areas.
By the year 2012, the figure for India�s domestic bpo market is expected to climb to $1.69 billion, while the figure is still expected to rise to $2.5 billion in the next three years or so, reports the global research firm Gartner.
In addition to Indian majors, European and U.S. outsourcers are also concentrating on the domestic Indian bpo market. Gartners outlines the local firms as Omnia, Androemeda, Magus, Genpact, Kenkei, Spanco, HTMT, Tech Mahindra, Aegis, MphasiS, and International Global Services.
Publication : Outsource Portfolio
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