Tech Mahindra sets up BPO operations in Philippines
Tuesday, 3rd May 2011
Tech Mahindra, India's fifth largest software exporter and part of the US$ 11.1 Billion Mahindra Group, announced its plans to set up BPO operations in Philippines. The company recently signed a multi-million dollar deal, as one of the preferred BPO partners for strategic outsourcing with a leading full-service telecommunications company in the Philippines. The deal is spread over a period of 3 years.
Tech Mahindra will provide the client with contact center support for sales and back office, customer care and technical support for their wireless postpaid, landline and broadband customers. The end-customer mix will include both retail as well as high-end business customers of the client. Tech Mahindra has set up the contact centre at Manila to enable and deliver these services to the client and has already recruited over 600 associates locally.
The past year also saw Tech Mahindra foray into the African geography and the company has opened centers in seven African countries to serve clients in the region. The operations have already been commenced in Nigeria, Zambia, Malawi, Ghana and Gabon, while Congo DRC and Congo B are expected to start operations within the next few months.
Mr. Sujit Baksi, President - Corporate Affairs & BPO, Tech Mahindra, said, "Philippines is not only a key market for us, but also a strategic location from where we plan to service our global clients. We look forward to strengthening our presence in Philippines through our engagement with one of the leading players in the Philippines telecom industry and will actively support our client's innovative plans to address the mobile telephony and broadband services market. Similarly, Africa is also one of our key growth markets and we have opened centers in seven countries to serve our clients in the region. We are excited to bring our best practices in customer service, which would accelerate growth for our clients in this region. Backed with global telecom experience and streamlined processes, Tech Mahindra will help clients enhance end-customer experience."
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