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Suresh Vaswani says India will fuel Dell's BPO business
Monday, 27th June 2011
�If I have to really be a big success in the applications and BPO business and I don�t leverage India, I will not be a success. Period. Same is true for the infrastructure business,� Vaswani says, biting into a vegetable sandwich, during a 45-minute meeting at Bangalore�s Leela Palace. �You can�t be a very cost efficient organisation if you haven�t leveraged the basic strengths of India, whether it is engineering or back office processing. India is now an integral part of the world business ecosystem, particularly for IT companies. I was quite amazed at the depth of knowledge Michael Dell has on India. Lot of my discussions in deciding to work together was on how to leverage India better,� he adds.

Vaswani has therefore joined with a clear mandate�to put applications and BPO as a standout service for Dell globally. He would give the now fragmented business a shape and form; oil the engine for sales, delivery and customer management. �Clearly, Dell stood out in healthcare because of the Perot acquisition (September 2009). We have good BPO capability in insurance, government and healthcare but it was all over the place. It did not have the structure of a solid applications and BPO engine that delivers services to customers. I am creating that,� he tells.
Publication : Financial Express
TAGS : bpo  suresh vaswani  


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