The Indian domestic business process outsourcing (BPO) market could reach $1.4 billion in 2011, up 23.2 per cent from 2010, according to Gartner estimates. It says it will grow into a $1.69-billion market by 2012 and further to $2.47 billion by 2014.

The BPO market in India totalled $1.139 billion in 2010, a 28.6 percent increase from 2009 revenue of $885.6 million. The market's growth was driven primarily by increasing volumes in existing BPO engagements, clients expanding the scope of existing BPO relationships, and a number of new BPO deals in 2010 were from pent-up demand from 2009.