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To arrest attrition, BPOs now offer to bankroll staff education pursuits
Saturday, 1st January 2011
Several BPO professionals are getting discounts and reimbursements from their employers to pursue higher studies.

With attrition zooming at break-neck speed, BPOs have deployed this strategy to curb the outflow of talent.

�If you wish to study, we will reimburse your fees, but don�t leave us,� is what BPOs seem to be telling their employees.

A BPO job traditionally is considered a stop-gap career arrangement, where a youngster can make some quick buck before finding a �better opportunity� or going for higher studies - precisely why attrition in the industry has been one hell of a headache.

Attrition in the industry ranges from 20% to 40%, with the majority quitting for further studies, while the rest joining different verticals.

Not surprisingly, companies are pulling out all stops � such as funding studies of employees � in order to keep the flock together.
TAGS : bpo  


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