BM completes integration of IBM Daksh.

Pavan Vaish, one of the co-founders and the chief executive officer of IBM Daksh, has announced that he will leave IBM by the end of February.

IBM today announced it had completed the integration of IBM Daksh and its business process outsourcing (BPO) operations would be rebranded as IBM Global Process Services. Pari Sadasivan would take over as IBM Global Process Services India delivery leader. Vaish will stay till Sadasivan takes over.

IBM that acquired Daksh in 2004, refrained from integrating the BPO business into its services, as it wanted the arm to grow on its own and create best practices that could be replicated into other IBM processes and other BPO centres. For IBM, the acquisition of Daksh was an entry into the BPO segment.

�In the first three years since we acquired Daksh, we kept its operations pretty much on a standalone basis. There was very little involvement from the corporate side. Towards the end of 2007 and early 2008, we started the process of integration. This was done because we wanted some of the ideas that Daksh has innovated integrated into other IBM process and the other way too,� said John Lutz, general manager, IBM Global Process Services.

Lutz said the integration of all BPO operations would help IBM have a single view for clients. �This will also make us grow with the market. We have seen that many of our global clients who have looked at outsourcing or offshoring only from a labour arbitrage point, now prefer to see it as a strategic initiative. It is now a growth play for them and they are looking at us how we can differentiate this,� said Lutz.