The next generation of outsourcing leaders need an incredible amount of energy and innovation to build the products and services that customers need, according to Pramod Bhasin of Genpact. Bhasin, until recently the chief executive of Genpact, India's largest business-process outsourcing firm that rolled out of General Electric, is now its non-executive vice chairman.

Top leaders need to anticipate and address the constant changes in the market - and the increased complexities that result, Bhasin said.