It works like this: Those with domain expertise in insurance, banking, telecom and retail industries, but are forced to stay off jobs for different reasons, could enrol with a third party agency.

This agency would maintain a database of such people and firms that need temporary assistance to attend to customer calls. �Besides helping people get part-time jobs, it would address short-supply of manpower in some segments,� Mr C.S.N. Murthy, Director of Ozonetel, a Bangalore-based start-up that is offering cloud-based telecom solutions to companies, told Business Line.