On an average BPO workforce includes 15-20% of specialized professionals like doctors, engineers, lawyers, among others.

"Today 80% of total recruitment comprises specialised skills of employability as compared to earlier times," said Sunil Goel, director, GlobalHunt, an executive search firm.

Azure Knowledge Corporation recently hired doctors and MPharm graduates for a pharma project. "Knowledge is the key. One cannot expect SWOT analysis to be done by graduates. For that we need specialization like MBA," says Jay Ruparel, co-founder-promoter of Azure.