Slow speed, poor customer service hurting 3G in India, Vodafone subscribers most unhappy
Monday, 23rd May 2011
Users complain of poor service, inadequate support from customer care.
The sudden drop in calls and shift from 3G to 2G data services have added to the consumers� frustration. However, service providers said the problem was temporary and upgradation of networks to 3G services was the reason. �The cell sites are still being upgraded and cell expansions is not over,� said an official of a tower com-pany, requesting anonymity.
The maximum complaints received were from Vodafone subscribers. However, the operator refused to comment on the issue.
Publication : Business Standard
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