Vendors like Spanco, Aditya Birla Minacs and MphasiS are hiring more school passouts rather than graduates in these cities. Whereas metros still have a higher percentage of graduates as employees because of complex processes, smaller towns are comfortable with hiring non graduates to cater to the domestic clients.

As an industry average, last year had more of graduates working in the BPO industry but since many vendors have gone to tier II towns and rural areas to operate�the overall percentage of passouts being hired has increased. Debasish Das, chief human resource officer at Spanco BPO says that in 2009, the company hired...